Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed Updated Access

"It's the Trusted Platform Module (TPM)," Alex muttered to himself.

Expected: TpmReady: True . If False , clear or initialize the TPM via BIOS. "It's the Trusted Platform Module (TPM)," Alex muttered

Run request certificate fetch and request device-telemetry collect-now . Reboot the device to clear temporary certificate files. TPM public key match failed - LIVEcommunity - 1239222 "It's the Trusted Platform Module (TPM)

Physical attacks, sudden power loss during TPM operation, or buggy TPM driver updates can corrupt the key persistence file at C:\Windows\System32\TPM\ . sudden power loss during TPM operation

Last updated: October 2025. Applies to PAN-OS 10.2 through 11.2 and GlobalProtect 6.0+.