| Error Message | Likely Cause | Solution with New Driver | | :--- | :--- | :--- | | "The driver is not intended for this platform" | 64-bit vs 32-bit mismatch | The new driver includes both. Uninstall and re-run installer as Administrator. | | "Device cannot start (Code 10)" | USB cable too long (>3 meters) | Use a shielded 1.8m USB cable. The new driver is sensitive to voltage drop. | | "MCGS HMI not detected at all" | HMI is in "Run" mode, not "Stop" | On your HMI, go to Control Panel → System → Stop Bit mode. The new driver requires the HMI to be halted. | | "Timeout during download" | Firewall or antivirus blocking | Add MCGSPro.exe and MCGSSvr.exe to antivirus exceptions. The new driver uses dynamic TCP ports even over USB. | | "Driver signature error" | Windows update KB5028185 | Use the new driver's signed catalog file (.cat). If unresolved, revert to the "Test Mode" in Windows. |
Have you tested the new driver on your specific MCGS model? Share your experience in the comments below or contact your local Kinco distributor for the direct download link. mcgs hmi usb driver new