Bringing the customer into the process through testing and feedback to ensure the message is received as intended.

In the modern business world, a chasm exists. On one side stands the company—logical, strategic, and obsessed with spreadsheets. On the other side stands the customer—emotional, intuitive, and driven by gut feeling. This is "The Brand Gap."

Even without the book, try this Neumeier-inspired exercise:

El libro se centra en la brecha (gap) que existe entre dos áreas fundamentales de cualquier negocio: la (basada en datos, análisis y posicionamiento) y el diseño intuitivo (basado en emociones, creatividad y experiencia). Cuando estas dos áreas no se comunican, la marca se rompe.

UPCOMING WEBINAR: Understanding the IT–User Experience Gap in 2025

Research Review with Anunta’s CTO | Jan 14 | 12PM PST/3PM EST