It includes 32 "Active Learning" mini-cases designed to help readers apply complex psychological theories to real-world business news. Key Themes Covered:
The 10th edition includes a detailed taxonomy of risk (functional, physical, financial, social, psychological, time). In 2021, "physical risk" became the dominant driver of behavior. The book gave marketers the language to reduce that risk via contactless delivery and sanitation protocols.
The authors delve deep into the internal factors that influence a purchase. This includes:
If your professor specifically assigned the 10th edition in 2021, they are likely making a pedagogical point about "classic theory." Do not apologize for the date. Instead, in your literature review, write: "While the digital landscape has evolved since Schiffman & Kanuk’s (2010) foundational text, their model of consumer decision-making remains structurally valid, particularly regarding information search and alternative evaluation (cf. Smith & Rupp, 2020, for digital replication)."
Unlike purely psychological texts, Schiffman & Kanuk stress applied segmentation—demographic, psychographic, and behavioral—making it highly useful for marketing strategy.
: Deals with post-decision activities, specifically purchase behavior and the post-purchase evaluation that determines brand loyalty and future satisfaction. Key Themes in the 10th Edition
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