My Card Is Blocked [patched] Jun 2026

"I understand. I’ve secured the account, but for your protection, I’ve had to cancel the current card. We will mail a replacement to your home address. It should arrive in five to seven business days."

If your card has reached its "valid thru" date, it will no longer function. Pending Verification: my card is blocked

| Metric | Target | |--------|--------| | Card block self-service resolution rate | >80% via app/automated phone | | Average time to fraud block unblock | <3 minutes (automated) / <20 minutes (agent) | | False positive block rate (legit tx blocked) | <1% | | Repeat blocks on same card within 30 days | <2% | "I understand