Wintrust operates with a unique model—community banking at scale. But scaling personalized service requires seamless back-end operations. Manual exceptions, document-heavy workflows, and compliance reporting were creating friction.
is proposed as a solution to this dilemma. It posits that trust is not an inherent property of a model but an engineered outcome of a rigorous pipeline. This paper delineates the strategies required to bridge the gap between generative capabilities and enterprise trust.
“Genpact didn’t just optimize processes—they understood our community banking DNA. Now we scale faster without losing our local touch.” — Operations EVP, Wintrust
Building Smarter Trust: How Genpact Powers Wintrust’s Next-Gen Financial Operations
For financial leaders looking to replicate this synergy, follow this playbook:
Example use cases
Wintrust is a top regional provider of services. Managing trusts requires immense administrative paperwork—beneficiary updates, estate accounting, and tax filings. Genpact’s robotic process automation (RPA) allows Wintrust’s trust officers to stop doing data entry and start doing high-value client advising.
