Zammad Addons ((top)) -

Zammad, their beloved open-source helpdesk, was a powerhouse. But it was also a strict rule-follower. Every ticket from a customer named “M. Jones” went to the same queue, regardless of whether M. Jones was a Fortune 500 CEO or a high-school hobbyist. Every urgent request like “My drone is in a tree and it’s starting to rain!” sat next to a low-priority “How do I change the LED color?”.

For advanced users, Zammad supports (using the .szpm format). These are custom developments that can change the interface or add entirely new backend logic. One Tab Only Addon - Development - Zammad - Community zammad addons

In the Zammad ecosystem, an "addon" generally refers to three distinct things: Zammad, their beloved open-source helpdesk, was a powerhouse